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Return & Exchange

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

Return of Merchandise
For a refund/exchange, send your merchandise back to us at:

Gem and Bead Mall
Attn: Dragon Findings
2901 S. 4th Avenue
Tucson, AZ 85713

Important Return Information
If for any reasons you are dissatisfied with your purchase, you may return or exchange *any merchandises in new, unopened with its orginial packaging within 7 days of delivery fo refund with a copy of your invoice.

  • Only merchandise credit will be issued for any refund.
  • We recommend you to track you package, at your expense, as we are not responsible for any items that fail to reach us.
  • No refund or exchange on silver, wire, caboncho, items by yard/feet, discounted or on-sale items.

How to Request a Refund
If you need to return an items, simply login to your account, view the order by using "Complete Orders" link under the My Account Menu and click the Return Item(s) button.

*Note that shipping fee will be deducted for any return orders that valid for free shipping


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